Refund policy

Returns and complaints - Sneakly

Seller: Gamespoint Dawid Nowakowski · NIP (tax ID) 8222390572 · ul. Marii Grochowskiej 36a, 05-300 Mińsk Mazowiecki, Poland
Contact: hello@sneakly.studio · +48 733 000 975

At Sneakly we sell new shoes and products, and pre-owned ones that have been professionally restored. We want your purchase to be safe and transparent.

1. Right of withdrawal (14 days)

As a consumer, you can withdraw from a distance contract within 14 days of receiving the goods, without giving a reason. This applies to both new and pre-owned products.

  • Notice: tell us within 14 days, by email to hello@sneakly.studio or with the form (model at the end).
  • Sending it back: return the goods within 14 days of telling us.

2. Liability for diminished value

You can inspect and try on the shoes as you would in a physical shop. You are liable for any loss in the product's value caused by using it beyond that kind of check. We reduce the refund by the amount of the lost value, set individually based on the condition of the returned item. With pre-owned and restored products, even minor damage or signs of use beyond the condition documented in the listing can significantly reduce the value, often by half the price or more. We document the condition of every product before shipping.

3. Refund

  • We refund the amount you paid for the product. We refund the delivery cost only up to the cheapest delivery option we offer, and only if you paid for delivery. With free or promotional delivery, the delivery cost is not refunded.
  • We do not refund the cost of sending the item back: the buyer pays it (point 4).
  • We refund you within 14 days of receiving your withdrawal notice. We may hold the refund until we receive the goods or proof that you have sent them. We refund to the same payment method you used.

4. Return shipping and costs

The buyer pays for return shipping. There are two options:

  • a return label generated by us (we deduct it from your refund): PLN 25 within Poland, EUR 20 from abroad;
  • or sending it yourself with a carrier of your choice, at your own cost, only to the address below (we recommend a tracked service).

Exception: if the return is our fault (the product is faulty or not what you ordered), we cover the cost. We are not responsible for return parcels that are lost or damaged when the customer sends them on their own without tracking.

Return address: Gamespoint Dawid Nowakowski (Sneakly), ul. Marii Grochowskiej 36a, 05-300 Mińsk Mazowiecki, Poland

5. Guarantee and responsibility for use

  • We do not give a commercial guarantee on footwear. This does not limit your statutory rights (liability for lack of conformity, point 6).
  • Footwear, especially pre-owned and restored footwear, may be more prone to further wear than new footwear because of its condition. When you buy a pre-owned product, you accept this natural characteristic of the goods.
  • Care instructions: do not wash the shoes in a washing machine or dry them in a dryer. Clean them only with methods and products suitable for the material. Damage caused by not following these instructions is not grounds for a complaint.

6. Statutory liability (lack of conformity with the contract)

  • Period: pre-owned products: 1 year from delivery; new products: 2 years.
  • The presumption and its limits: if a lack of conformity becomes apparent during our liability period, it is presumed to have existed at the time of delivery. This presumption does not apply where it is incompatible with the nature of used goods or with the nature of the lack of conformity, in particular when the problem results from normal wear and tear or the deterioration of a used product caused by wearing it. In that case we do not treat it as a defect that existed at delivery.
  • Remedies (for a defect that existed at delivery and was not described in the listing): repair or replacement. If that is impossible or does not work, or the defect is significant: a price reduction or withdrawal from the contract. You cannot withdraw from the contract over a minor defect.
  • Significant defects (covered), for example: damage that existed at delivery and was not described in the listing, such as a punctured or faulty cushioning unit (Air), a sole crack that is an original defect, torn material, or parts coming unglued.

Normal wear and effects of use (these are NOT defects or grounds for a complaint):

  • normal wear and tear: worn heel material, existing scuffs getting deeper, frayed seams, minor unglued areas getting bigger, the sole or material wearing down from use;
  • natural deterioration of air or cushioning systems through use;
  • minor unglued areas and signs of use consistent with the condition documented in the listing;
  • damage caused by improper use, storage or cleaning, including a cracked sole, or damaged, cracked or delaminating leather and materials, in particular after machine washing or using unsuitable products or techniques.

What decides is the cause of the problem (an original defect present at delivery, or wear and tear or improper use). We assess a used product against its condition documented in the listing, not against a new product.

7. How to start

  1. Email or call us: hello@sneakly.studio / +48 733 000 975.
  2. Give us your order number and tell us whether it is a withdrawal or a complaint.
  3. You will get instructions, the return address and, if you choose one, a return label.

8. Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)
To: Gamespoint Dawid Nowakowski (Sneakly), ul. Marii Grochowskiej 36a, 05-300 Mińsk Mazowiecki, Poland, hello@sneakly.studio
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): …………………
Ordered on (*) / received on (*): …………………
Name of consumer(s): …………………
Address of consumer(s): …………………
Signature of consumer(s) (only if this form is notified on paper): …………………
Date: …………………
(*) Delete as appropriate.