Frequently asked questions

Orders placed on business days before 10:00 ship the same day.

• InPost (Poland): usually the next day, Saturdays included.
• Courier (Poland and the EU): 2-4 business days.

It depends on the country and delivery method. You will see the exact amount at checkout before you pay. Shipping to Czechia is free on orders from 3 500 Kč.

To Poland and to countries across Europe. Choose your delivery country in the footer, and prices and shipping costs will be shown in that country's currency.

Once the parcel is on its way, we email you the tracking number and a tracking link. You can also check the order status in your store account.

Yes. You have 14 days to return them, no questions asked.

Log in to your account with the email address from your order, open the order and request a return within 14 days of receiving the parcel. Then choose InPost Quick Return: you get the code on the order page and by email, and drop the parcel at any Paczkomat locker without printing a label.

• Change of mind: InPost Quick Return costs PLN 25, deducted from the refund. You can also send the pair back on your own at your own cost. From abroad, write to us for a label for EUR 20.
• Our fault (a defect not described in the listing, a different pair, damage): sending it back is free. Email hello@sneakly.studio with photos.

Step by step: returns and complaints.

Within 14 days of reporting the return, using the same payment method. We may hold the refund until we receive the shoes or proof that you sent them.

We refund the price of the pair and the delivery cost up to the cheapest delivery option we offer. With free delivery there is no delivery cost to refund. If you change your mind, return shipping is paid by the buyer; for a complaint we cover it.

Every pair is one of a kind in a single size, so we do not have it in other sizes. Return the pair and choose another one. The size guide will help.

File a complaint: email hello@sneakly.studio with your order number and photos. We are liable for lack of conformity for one year from delivery for pre-owned pairs and for 2 years for new pairs.

If the defect existed when the pair was shipped and was not described, you are entitled to repair or replacement, and if that is not possible, a price reduction or a refund. In that case we cover the shipping costs. Normal wear from use is not a defect. Details: returns and complaints.

At Sneakly we sell both new and pre-owned shoes. Every pre-owned pair is cleaned and disinfected by hand. As a result it looks like new and costs a fraction of the retail price. Every pre-owned pair is one of a kind, available in a single size.

In words, with no numeric scores. We set the condition after inspection and show it next to the price, and we describe visible marks and defects in the QC protocol and show them in the photos.

• New with tags: unworn, all tags attached
• New without tags: unworn, no tags
• Ex-display: display pair, not worn daily
• Very good: wear marks almost invisible
• Good: visible marks, fully functional
• Fair: clear marks, honest price

Yes. Every pair is one of a kind, so we photograph the exact pair we ship.

Yes. Every pair goes through a full preparation process: cleaning, disinfection, impregnation and UV light treatment. It reaches you fresh and ready to wear from the first step.

Apple Pay, BLIK, Google Pay, Maestro, Mastercard, PayPal, Przelewy24, Visa. Available methods may depend on the delivery country, and you will see the full list at checkout.

Yes. You pay in Shopify's encrypted checkout. Card details go directly to the payment provider; we never see or store them.

In the currency of the delivery country selected in the footer, for example in euros in the euro area.

Yes, 100%. We buy only from trusted sellers and we do not sell any fakes. With 6 years of experience working with footwear we reliably assess the authenticity of every pair, and in case of any doubt we use external authentication services - so we are 200% sure every pair is genuine.

All pairs come from official distribution channels and go through checks of materials, labels, codes and construction details.

For every pair we list the EU size and the size in cm from the manufacturer's label. Compare it with the label of shoes that fit you well. Details and brand tables: size guide.

• Phone: +48 733 000 975 (Mon-Fri 10:00-18:00)
• Instagram: @sneakly.studio
• Live chat: in the bottom right corner of the page, Mon-Fri 10:00-18:00