We only sell authentic pairs
We do not sell fakes. Here is how we check pairs, what you can check yourself before buying, and what we do if a pair turns out not to be authentic.
How we check a pair
We assess authenticity when a pair comes in, before restoration and before it goes on sale. Every pair is checked by our team, who have been working with footwear for 6 years and know which details to look at.
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Label and style code
We check the label inside the shoe: whether the style code and sizes match the model and colourway of the pair.
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Materials and stitching
We examine materials, stitching, glue lines and prints, and compare them with how the original model is made.
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Markings and construction details
Logos, outsole, insole and markings: their shape, placement and build quality.
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Second level
We additionally check selected pairs in CheckCheck. A pair we are not sure about does not go on sale.
Two levels of verification
The first level is the Sneakly legit check, which every pair goes through. The second is CheckCheck, an external app for verifying the authenticity of sneakers: it receives the pairs for which we want outside confirmation. There they are assessed by image recognition technology and two authenticators.
What you can check yourself
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Label photo
For most pairs the gallery includes a photo of the label with the style code and sizes.
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Style code
We list the style code in the QC protocol on the product page. Search for it online and compare the model and colourway.
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Photos of this pair
We photograph the exact pair we ship, including any visible signs of wear.
What if a pair turns out not to be authentic
Full refund, and we cover shipping both ways
A pair that is not authentic does not conform to the contract. If you have doubts about a pair you bought from us, email hello@sneakly.studio with your order number and photos.
We collect the pair at our cost. We check that it is the same pair we sent and assess its authenticity again, also in CheckCheck if needed. If it is confirmed that the pair is not authentic, we refund the full amount you paid including delivery. We accept such claims for at least one year after you receive the pair, independently of the 14-day no-reason return. Details: returns and complaints.
Have a question about a specific pair before buying? Write to us and we will send extra photos of the label and details.